You Won’t Believe These Holiday Customer Service Horror Stories

The first rule of customer service is that “the customer is always right!” But these horror stories prove that during the holiday season, customer can truly be at their worst. Read on for shocking tales from the people who have survived working retail during the holidays.

Poop. Everywhere.

Poop. Everywhere.

The worst thing that can happen in retail isn’t ringing up the wrong order or getting a call from your manager. It’s actually much more awful than that, and just plain disgusting. A holiday job is the WORST when it’s covered in poop.

Click “next” to hear the horror story one employee faced.

The Story

The Story

During the holiday season, a worker in a Florida Publix noticed that an older woman was stuck in the bathroom for over an hour. The police were called and once they opened the bathroom, they saw that it was completely covered with feces. The paramedics even refused to lift the old lady out of the bathroom, so she was wrapped in a fire blanket before they carter her out. Yuck!

Fights

Fights

Holiday fights are a legitimate thing. The biggest holiday retail fights usually happen on the day after Thanksgiving, known as “Black Friday.” Whether it be fighting over a sweater or over getting the best price for a present, the holidays seem to spark some serious anger in shoppers.

Three Fights

Three Fights

A holiday worker at Best Buy stated that during his time working on Black Friday, three separate fights broke out in just one shift. The fights initially broke out because the store said that during the first two opening hours, no credit, debit, or gift cards would be accepted. Tough crowd.

Paying For Your Boxes

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When it comes to free things, everyone seems to want to freeload. This is no different when it comes to retail and the holidays. Some people believe that paying for anything extra is a total waste of money.

Gift Wrapping

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Gift wrapping is one of the most desired services during the holiday season, even though the paper does tend to run out quickly. A worker at the GAP stated that when gift wrapping papers run out, the entire store goes crazy. People have started screaming and crying, “I’ll never shop at this store, EVER again.”

The Live Parrot

The Live Parrot

Animals and pets are treated like family these days, but to the extreme at times. During the holidays you can’t just bring your pets into the store to shop with you, even though you might like to.

Polly Want A Cracker

Polly Want A Cracker

A shopper at a shoe store once brought her live parrot into the store to try shoes on. Not only did the live parrot not have a leash or a cage, but it also was let loose into the store.

Her Purse Was Filled

Her Purse Was Filled

A woman’s purse is a like a treasure trove to her life and is filled with random, yet useful, things. It’s also a girl’s worst nightmare when she has to reveal to the world what might actually be in her bag. That was just the case with one holiday shopping nightmare.

Disco Stick

Disco Stick

A manager at a liquor store during the holidays stated that a woman was paying for her purchase, the entirety of her purse fell onto the counter. Her purse contained her personal pleasure toy and the manager stated that this moment was super uncomfortable.

She Ate The Entire Ice Cream Cone

She Ate The Entire Ice Cream Cone

Children during the holidays are the worst. They are always complaining that they didn’t get the right presents and they are even more tiresome to shop with than usual. This Claire’s (fashion accessories) worker recounts one terrible child.

Don’t Swallow Everything

Don’t Swallow Everything

During a holiday shift, a Claire’s employee and her manager noticed that a girl was trying to steal a pair of earrings. After trying to take the earrings from the little girl, the girl put them into her ice cream cone and ate the entire thing. Now that’s gotta hurt.

Elderly Ladies Can Be Terrible

Elderly Ladies Can Be Terrible

It’s unfair to state that are elderly ladies are the absolute worst, but when it comes to these retail horror stories, these will teach you that it’s best to just not use your cane to beat down a worker.

Keep Your Hands To Yourself

Keep Your Hands To Yourself

During a shift at a holiday store, a worker stated that an elderly woman got so angry that the shop ran out of an ornament that she wanted that she got violent. The elderly woman hit the retail worker with her cane.

Asking Your Opinion

Asking Your Opinion

Retail workers are supposed to answer all of you questions in a prompt and respectful way. But if you ask an employee about their personal life and opinions, things just might get a bit awkward.

Which Do You Like?

Which Do You Like?

A worker at a video store stated that once during the holiday season, a gentlemen came up to her and which adult video she liked the best. He stood there and creepily waited for her to respond, even though she was clearly made uncomfortable by the question.

Watching Some Interesting Videos

Watching Some Interesting Videos

A lot of strange things tend to happen during the graveyard shift, even in Canada. Tim Hortons has had live animals come in during middle of the night hours, but what this guy did in Timmy’s really takes the cake.

He Had No Sense Of Privacy

He Had No Sense Of Privacy

A worker at Tim Hortons stated that one night during the holiday seasont, a man would come in everyday and pleasure himself while watching adult videos. This wasn’t even in the bathroom — this was just straight out in the open.

You Can’t Do Everything Even If You’re Famous

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Just because you’re famous, doesn’t mean that you can get away with everything. Celebrities are known to blur the lines when it comes to boundaries, but trying on underwear in the store is clearly crossing a line.

Just Disgusting

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A worker at a high-end lingerie store stated that a celebrity would come into the store and try on lingerie underwear. The only problem is that the celebrity would try on thongs without any protective panties underneath. Yuck!

Poo Socks

Poo Socks

There is only one place that you should be going to the bathroom, and that is in the washroom. There are too many stories about how customers during the holiday season go to the bathroom in random places around the store.

Why In A Pair Of Socks?

Why In A Pair Of Socks?

A worker at a J.C. Penney stated that while working in the men’s changing room, he noticed a pair of socks that were filled with poo. A customer had taken out only one of the socks and gone to the bathroom in it. They then tried to place the yucky sock back into the package.

Christmas Decorations

Putting Up The Christmas Lights

The holidays are filled with Christmas trees, Christmas lights, and holiday decorations. But you can’t buy the decorations when they are up in the store. You also can’t return them.

You Didn’t Buy It

You Didn’t Buy It

If you didn’t buy the product, you can’t bring it back for a return. A worker at a department store states that one year, a woman tried to return a Christmas decoration from the store expecting a full refund. The decoration wasn’t even for sale in the first place.

The Happy Holidays Issue

The Happy Holidays Issue

There’s a big dispute over whether or not it is okay to say “Merry Christmas,” or if it should be “Happy Holidays.” This is a hot-button issue, but the best thing to do is to not get mad if someone says the wrong phrase to you.

The Cup Debacle

The Cup Debacle

People have gone totally nuts on Twitter because of Starbuck’s green holiday cups. The cups feature a drawing that was made with one single brush stroke. Some people have called the cups anti-Christmas and even anti-Holiday. Calm down, people.

It’s All In The Details

It’s All In The Details

Decorating the Christmas can be fun and games, but only at home. At home, you are with your family and loved ones and you can watch movies while you put ornaments on the tree. Decorating a retail store for Christmas is anything but fun.

It’s Painful

It’s Painful

Decorating a retail store isn’t just decorating, it’s a mission. A worker from one major department store explains that decorating the entire store for Christmas takes about twelve hours and everything is placed in an exact place. There isn’t much room for artistry when it comes to decorating.

“Santa Baby”

“Santa Baby”

Christmas music is super fun and cheerful, but it can get old really fast and soon becomes grating and annoying. That was the case for a worker who says he almost went crazy after hearing the same Christmas song over and over for more than five hours.

Madonna Is Okay

Madonna Is Okay

This retail worker at a store during the holidays stated that one time, the holiday playlist was broken for over five hours. During those five hours, only one song played throughout the entire store. That tune was “Santa Baby” by Madonna.

Kleenex and Dirty Magazines

Kleenex and Dirty Magazines

What comes to mind when you hear dirty magazines and Kleenex? That’s right! Someone got busy and pleasured themselves inside of a changing room at a department store. It’s disgusting.

Wear Shoes In The Changing Rooms

Wear Shoes In The Changing Rooms

During a shift, a worker went into a changing room and found the most disgusting sight she had ever seen. Someone had left a half used box of Kleenex and dirty magazines, which the store doesn’t even sell. Kept that garbage at home!

“I’M FINISHED!”

“I’M FINISHED!”

Screaming in a store is not only scary for the workers, but can also incite panic in the rest of the customers. If you are frustrated with a store or with the holiday season as a whole, don’t scream out. This could create some seriously terrible consequences.

Don’t Scream

Don’t Scream

During a holiday shift at a Macy’s a worker stated that everything was fine until a man began screaming, “I’m finished,” over and over again. People became hysterical and started to panic because they didn’t know what the man was referring to. The screamer was tackled to the ground and stated that he only meant his shopping was done.

Necklace Thrower

Necklace Thrower

People will go to crazy lengths to not have to pay for their items. They will try to smuggle them out of the store in food, in other clothes, and even in parts of their body. For your own safety, just pay for the items that you want. It’s simple.

She Pulled It Out Of Where?

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A clothing retailer recalls that one time she saw a woman go into a changing room with a necklace on, and when the woman came out, she didn’t have it. Apparently the woman had shoved it up her own *ahem,* and pulled it out of herself when she was confronted about the necklace.

Passing Gas

Passing Gas

Passing gas is just gross when you’re in public, but sometimes you just have to do it. Whether or not you have to pas gas, make sure that it’s only gas before you do the deed in a department store.

Ew

Ew

An Old Navy worker says that once a woman came into her store and was wearing a short denim skirt. Apparently, the woman passed gas, but soon pooped all over the walls that lead to the bathroom.

Be Nice This Holiday Season

Be Nice This Holiday Season

Working in customer service is one of the hardest things to do. Customers can be extremely demanding and it’s a nightmare to have to clean up someone’s unexpected poop surprise.

Try Treating Retail Worker With Some Respect

Try Treating Retail Worker With Some Respect

The holiday season can be stressful for everyone, especially when you’re trying to find the perfect gift for your special someone. Always use the words, “please” and “thank you” and remember that the customer might not always be right.