Shopping is a necessary part of the holiday season. Even people who normally love to shop can find it to be stressful during the busy winter months. We found out some of the dirtiest secrets from retailers that they experience during the hellish holiday season. Check these horror stories out!
Nice People Get The Best Deals/ Info
Just like the age-old saying “treat people the way you wish to be treated,” the same applies to staff workers during the holiday season. Although they may not be able to “hook you up,” they can offer valuable information on sales that they will not share with other customers.
If you’re lucky and you haven’t caught them too deep into the seasonal retail blues, they might just help you out with a discount that others won’t see. It always helps to be nice to someone who already hates their life and have a little compassion for them.
They Work Overtime With No Benefits/ PTO
So, not only do they work extremely long and sporadic hours, but most employees during the holiday season are not considered full-time, therefore receive no benefits or paid time off.
Retailers purposely hire more staff around the season to avoid giving full-time benefits, and will even choose temporary hires for overtime over regular full-time employees. How ridiculous is that?! And we wonder why employees don’t have jolly smiles during Christmas and Black Friday… yikes.
They Work Christmas Day
The worst day of the year to work is Christmas. Why? Because we want to enjoy all of our gifts, spend time with the family and enjoy an awesome Christmas dinner with the ones we love. Instead these people are chained to their registers forced to help people who think that shopping the day of is totally appropriate before seeing friends and family.
We know we’re all guilty of visiting some type of store on Christmas day, but do we ever think about the employees? We should close all stores on Christmas day, but that will NEVER happen.
They Don’t Want To Comfort You During Your Breakdowns
Apparently, once a shift, workers say they experience a customer with a very personal, emotional and unwanted breakdown. This may not be a huge secret, but retail employers really don’t want to help, nor do they have time to deal with your crap.
Sorry you waited too long to get the only toy your kid wants or missed out on the sale for your mother-in-law’s gift, but life goes on and you need to get it together for everyone’s sake. Move the show somewhere else people or just cry in your car like they do after their shift. Remember this is war after all.
They Might Even Start To Hate Children
Granted, the level of hate will differ depending on the type of retail they work in, but chances are that they will grow to seriously dislike or resent children by the holiday season’s end.
Imagine how awful the people that work at Toys R’ Us feel by the end… yikes. With screaming fits, crying, tantrums and bratty moments while you are simply trying to get their mothers and fathers out the door, it makes it quite difficult to buy into the whole “apple of my eye” myth, right? Chill out kids, we’re all just trying to get through this season together.
They Fake Being A Manager Sometimes
“I’d like to speak to your manager” are the most dreaded words you can hear in retail and due to the universally elevated stress during the holidays, that sentence is often muttered and/or screamed. Whether it’s their good friend/ coworker wanting to bail them out to pretend to be the manager or they themselves do it, they are just trying to save their job at the end of the day.
Can we really not understand that they don’t want to deal with an incompetent, whiny customer toward the end of their shift? It’s hard to put on a fake smile all day and they’re people too. We need to remember that.
They Know There Are Better Deals After Christmas Than On Black Friday
The secret is clearly out but no one cares. Discounts are significantly higher following Christmas day, yet we see the war zones of Black Friday warriors prepare for battle after they’ve loaded up on Thanksgiving carbs for hours.
Everyone in retail knows this and does their best to share it with the public, but we are clearly in it for the physical domination of strangers at this point. People even die during the madness of Black Friday. Will we ever listen before it’s too late? Chances are not likely.
They Prepare Early On For Holiday Madness
Due to the anticipated volume of seasonal shoppers, stores often plan and strategize months prior to do their best to endure the madness.
Specifically by organizing retail in certain parts of the store, keeping the aisles large and spacious, and everything organized leading into the dreaded months, employers can only hope to reduce the amount of injuries and complaints during this time. Even as early as June stores have reportedly been known to prepare for Black Friday. All one can do is hope in such a situation.
“New” Products Aren’t Always New
Just because something is marked “new” doesn’t make that necessarily true, unfortunately. Sometimes retailers will mark an item new based on its popularity to enhance sales for that particular product. It’s the nature of the business unfortunately and we are just pawns in the chess of game of retail stores.
Although it’s not the most moral way of selling, sometimes commission is a blank and they have to play the game just like we do. We see this around the holidays often, considering there are so many sales during the season and they need to make their money somehow.
They Use Headsets For Gossip
Although the professional headsets look like they are utilized for business, retail employees openly express that they are used to crap about us, their fellow employees and most likely their managers; especially during the season.
We can understand this with the constant stress of the job, they need to unload somehow, right? We only wish that this didn’t come at the cost of our dignity and pride, but what are we supposed to be about it? The only thing we can do is be the best customer we can be.
They Profile Us Based On Appearance
Playing off “don’t judge a book by its cover,” they are constantly addressing us by appearance and gauging our economical status. What if we had a bad day, were sick or just didn’t feel like getting fancy for the mall? Often that happens and it sucks knowing that we have to doll ourselves up to earn the respect of retail workers.
But be careful to not get too dolled up because they will also try to upsell based on positive physical appearance, which also sucks. We never want to pay too much for something. So, how are we supposed to win?!
They Really Aren’t Hiding Anything From Us
When they say they don’t have our size in the back or they just checked and they didn’t see anything, they actually aren’t lying to us. There really is nothing in the back and they are not being lazy. Inn our moments of desperation and hopefulness we are quick to assume that retail workers are our enemies and don’t want us to have what we most desire.
But, realistically why would they purposefully keep an article of clothing from us? What would they have to gain from doing such a bizarre thing? Unless we are being difficult and annoying… then that’s on us.
They Absolutely HATE Christmas Music
Imagine listening to the same Christmas music on loop against your will for months. Even just thinking about the concept makes us feel bad for retail workers that literally have no choice but to suffer through the catchy tunes. Even if they ask to change it, their manager will say no, so they do their best to get through it with a fake smile until New Years.
We’re pretty sure they even change the lyrics in their heads like “Manager Got Run Over By A Reindeer.” Lol! And yes, even after Christmas they will continue to play the music. These poor people.
They Make The Clearance Area A Disaster On Purpose
Ever wonder why the clearance rack is such a darn mess? It is carefully and specifically designed to detract attention away to the more expensive clothes; how evil genius is that?! It is basically narrowed down to a science at this point and even more at Christmas and Black Friday time.
Employees even purposely crowd the section with other racks in close proximity so you’re less likely to find it attractive and appealing enough to check. But, joke’s on them on this one, because we are always too cheap to pass up the clearance aisle, right? There is nothing like a good sale in retail… nothing.
They “Go To The Back” To Check Their Phones
Whenever employees know there is nothing in the back that you want, they are told to say that they will check anyway. The first reason being that the customer is always right, of course and it looks better on them to appear to make an effort. Second being that they really just want a minute away from you to check their phones, because they have lives too.
Although they can easily get in trouble and there are cameras everywhere, it is worth just two minutes with your phone, right? Imagine being apart from yours for 6-8 hours. Just try to see how long you can go before you pity people in the retail industry.
They Can’t Stand Clueless Husbands
The absolute worst is when shopping husbands assume that retail workers are magical gurus that know their wife’s size. “Well, I don’t know what to get her but she likes blue.” Okay, what size is she? “I have no idea, I’m too afraid to ask but here’s a picture. Can you tell what size she is?”
Um, no! Of course, they cannot size a person simply by looking at a picture of them. What is this, the circus?! If you are going to shop for your wife, ask your kids to get her size before you drive an employee crazy with a weight guessing game.
They HATE Last Minute Christmas Eve Shoppers
If there is one thing they can count on, it’s people showing up on Christmas Eve to shop. It never fails that people procrastinate and the real secret is that those people are their favorite. NOT! Dude, you had months to prepare for your family and friends but you come strolling in at 8:30 or 9:00 PM the night before Christmas to spaz out and grab everything in front of your face — if there is even anything left.
(There always is.) And, the worst part is that employees have to act like they are not totally annoyed with you and/or missing a friend’s party they would much rather be at. Poor people…
They HATE Making Endless Christmas Gift Boxes
Oh, the cruelty of making gift boxes during the season. Yes, it’s easy, but it’s also mundane, tedious and the most boring part of the retail job during the holidays.Employees would easily rather stock or fold clothes than join in on the dreaded demanded holiday chore.
Not only do a lot of people not end up using the boxes, but managers are crazy anal about the way they are prepared. There is always a system and it always drives “Santa’s helpers,” aka employees, mad. Can you blame them? Who wants to assemble gift boxes for hours on end? Not us.
They Stock Expensive Clothes To The Right
This is an interesting secret that we found that we never would have guessed. Based on the fact that most shoppers are right handed, they tend to look right when they walk into a store. Knowing this valuable information, retailers will stock more expensive items on the right as opposed to the left and sometimes shoppers won’t even look left at all.
Talk about missing out on some great deals! For those of you lucky left handers, you already have the right idea so stick to your gut. But, to all righties out there, always look left first from now on!
They Know ” Buy 1 Get 1 Free” Deals Are A Rip Off
If you have ever experienced a gut feeling when giving into a “buy 1 get 1 free” deal you are not alone because even the employees know that it’s not worth it. Basically invented to encourage people to buy more than they really need through disguise, this deal is a universal rip off. Even if it seems too good to pass up, you are most likely spending money that you don’t need to on a pair of shoes, boots or a shirt that you may never wear.
These kind of secrets kinda make us resent retailers, considering that they know how much they are ripping us off and yet we see these sales literally every day. Do your best to fight the temptation of the “free” because it’s not!